Francine Zana - Entrepreneur and all round Inspiration
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Oh to access the energy in that hall and bottle it for export! Against a background of serious networking voices at the recent World Travel Market event held in Cape Town, Geniene Preston of Urban Edge Radio, and Francine Zana, CEO and Founder of Exclusive Hospitality Concepts (EHC) had a conversation that just makes a person want to travel to see and experience and take pictures and relax … you get the picture!
“It’s Housekeeping, may I come in please?”
“How can I order Uber?”
“Where is the nearest Bureaux de Change?”
“Is it safe to go out for a walk right now?
These questions are answered all in a day’s work for EHC-trained staff. Francine, who has worked in all grades of hotels up to 5-star, speaks easily about her plain hardwork and ambition-filled journey to date. She saw a gap and a unique opportunity which led to establishing EHC and the focused practical hands-on ‘this- is-how-it’s-done’ training and consulting services she offers to guest establishments and staff. “We train hospitality staff and consult within the hospitality industry. It's a unique concept because I founded it after I had worked in the industry for more than 19 years.”
“It’s Housekeeping, may I come in please?”
“How can I order Uber?”
“Where is the nearest Bureaux de Change?”
“Is it safe to go out for a walk right now?
These questions are answered all in a day’s work for EHC-trained staff. Francine, who has worked in all grades of hotels up to 5-star, speaks easily about her plain hardwork and ambition-filled journey to date. She saw a gap and a unique opportunity which led to establishing EHC and the focused practical hands-on ‘this- is-how-it’s-done’ training and consulting services she offers to guest establishments and staff. “We train hospitality staff and consult within the hospitality industry. It's a unique concept because I founded it after I had worked in the industry for more than 19 years.”
