Practical implications of front-line employee inspiration | Kathrin Neumueller

--:--
In this podcast, we connect with Dr. Kathrin Neumueller to discuss brick-and-mortar retailers who face an increasingly competitive market environment. She argues that frontline employee inspiration is a promising strategy to motivate frontline employees (i.e., employees with regular customer contact) to go beyond role requirements and to drive them to provide superior service quality. While a few retailers (e.g., IKEA, Nespresso, Apple) have recently come to harness the power of inspiration to drive employee performance, most other companies have yet to recognize this approach. Dr. Kathrin’s work provides the first systematic and empirically grounded research into employee inspiration with special consideration of frontline employees interacting with customers at the point of sale.
17 Mar 2022 English South Africa Careers · Business

Other recent episodes

Retail Relevance | Bridging the Gap

In this episode, we delve into a groundbreaking study conducted by Drs. Ward and Pillay, focusing on the alignment of academic curricula with the evolving needs of the South African retail sector. Discover the two-phase research approach that included comprehensive desktop research and insightful interviews with industry professionals and academics…
3 Jun 25 min

Empowering Retail for a Better Tomorrow | Youth voices amplified!

Celebrating the achievements of W&R SETA Youth Project participants. Join the W&R SETA Leadership Chair at the University of Johannesburg Dr. Semona Pillay in our inaugural episode of 'Empowering Retail for a Better Tomorrow' podcast series titled 'Youth Voices Amplified'. Today, we're spotlighting the incredible journey of young trailblazers who…
29 Apr 37 min

Retail 360 - an in depth view of careers in Retail | John Bradshaw

From management, strategy, marketing, branding, growth & innovation. We talk to the incredibly knowledgeable Mr John Bradshaw – former PnP employee. John Bradshaw studied Business Science at the University of Cape Town, and then Politics Philosophy and Economics at Oxford University. He worked as a strategy consultant in the UK,…
1 Nov 2022 32 min

Be versatile in your career | Thembi Mazibuko

Be versatile in your career - pursue new paths and enjoy the journey! Change your career every few years. Gear up for an exciting, dynamic, ever-changing career choice! Learn about the world of Retail, the skills you will develop, the different careers you can pursue, and the changes you can…
19 Oct 2022 25 min

Can companies afford to overlook informal retail? | Christy Tawii

This podcast highlights the significant role of informal retailing in in sub-Saharan Africa’s retail landscape. Despite the growth of modern channels, informal retail channels continue to reflect the typical shopping habits of a large proportion of consumers across all income groups and are expected to continue to play a significant…
17 Mar 2022 28 min